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Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:
  • strategy (insurance, health, investments, finances);
  • sustainable development (sales, employees, social responsibility, natural environment and ethics).
The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.
PZU Group

List of GRIs

List of GRIs

Glossary beginning with C

PZU AR 2021 > Lexicon > Glossary > Glossary beginning with C
Capital Requirements Regulation, CRR

Regulation (EU) No 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms and amending Regulation (EU) No. 648/2012.


The Act of 23 April 1964 - Civil Code.


The Act of September 15, 2000 the Code of Commercial Companies.


Person who cedes an account receivable to a buyer.


Cash generating unit.

Civil Code

Act of 23 April 1964 entitled Civil Code.


Court of Justice of the European Union.


Chief operating decision maker within the meaning of IFRS 8 – Operating segments.

Commercial Company Code

Act of 15 September 2000 entitled Commercial Company Code ECSs – Employee Capital Schemes defined by the provisions of the Act of 4 October 2018 on Employee Capital Schemes.

Consolidated financial statements

Consolidated financial statements of the PZU Group prepared in accordance with IFRS for the year ended 31 December 2020.

Consolidated ROE (Return on Equity)

Return on equity calculated as the ratio of the annual net profit to the arithmetic mean of consolidated equity at the beginning and end of the reporting period; an increase in the value of this indicator signifies an improvement in efficiency and the ability to multiply funds entrusted by the owners.


Combined Ratio – calculated for the non-life insurance sector (section II). This is the ratio of insurance expenses related to insurance administration and the payment of claims (e.g. claims, acquisition and administrative expenses) to the net earned premium for a given period.

Cost / Income Ratio

(C/I; banking sector) – quotient of a bank’s operating expenses to its income: on interest, fees and commissions and trading.

credit scoring

Method for assessing the credibility of an entity (usually a natural person or a business) applying for a bank loan. The result of credit scoring is ordinarily presented in the form of a score – the higher the number of points, the greater the credibility of a prospective borrower.


A sales strategy for selling a given insurance product in combination with a complementary insurance product or an insurer’s partner’s product, e.g. a bank’s product. Bancassurance products such as credit insurance may serve as an example.


Regulation (EU) No. 575/2013 of the European Parliament and of the Council of 26 June 2013 on prudential requirements for credit institutions and investment firms (Capital Requirements Regulation).


Rozporządzenie Parlamentu Europejskiego i Rady (UE) nr 575/2013 z dnia 26 czerwca 2013 roku w sprawie wymogów ostrożnościowych dla instytucji kredytowych i firm inwestycyjnych.


Corporate Social Responsibility a concept according to which companies voluntarily take into account social interests and environmental protection as well as relations with diverse groups of stakeholders at the stage of building their strategy.