Navigation Map

Download our best practices

Interactive navigation is a tool that goes beyond the standard navigation of the integrated content (available in the report drop-down bar). New approach allowed to navigate in the two additional business dimensions of the PZU Group, i.e .:

strategy (insurance, health, investments, finances);
sustainable development (sales, employees, social responsibility, natural environment and ethics).

The above-mentioned areas were additionally supplemented with related GRI indicators, within each selected issue.

RISKS

PERFORMANCE

STRATEGY

OUTLOOK

POLICIES

STAKEHOLDERS

ENVIRONMENT

INPUT

VALUE

Human capital

Financial capital

Intellectual capital

Natural capital

Social capital

BUSINESS
PRACTICES

Client experience management

Straight-forward products

Advertising ethics

Employer of first choice

Working conditions and employee compensation

Fringe benefits

Inclusive organizational culture

Occupational safety and health during the COVID-19 pandemic

Dialog with trade unions

Employee training and development

Rules of cooperation with business partners

Investment strategy

Tax strategy

Information security

Counteracting corruption

Management of a conflict of interest

Fraud prevention and counteracting of money laundering and terrorism financing

Whistleblowing system

Respect for human rights and diversity

Application of corporate governance rules

PZU's investor relations

The product offer as a response to climate challenges

The PZU Group’s efforts to adapt to climate change and prevent environmental risks: gaining a better grasp of risk factors

Direct environmental impact

COVID-19

PZU Group’s ESG Strategy regarding the environment and the climate

List of GRIs

102-8 Information on employees and other workers

102-9 Description of the supply chain

102-11 Precautionary Principle or approach

102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

102-15 Description of key impacts, opportunities and risks

102-16 Organization’s values, code of ethics, principles and norms of behavior

102-17 Mechanisms for advice and concerns about ethics; internal and external mechanisms making it possible to obtain advice regarding the behaviors in ethical and legal issues and issues associated with the organization’s integrity

102-18 Governance structure of the organization including committees of the highest governance body

102-20 Executive-level responsibility for environmental, social and corporate governance topics

102-25 Conflicts of interest

102-41 Employees subject to collective bargaining agreements

103-1 Explanation of the material topic and its Boundary

103-2 Approach to management and its components

103-3 Evaluation of the management approach

205-1 Operations assessed for risks related to corruption

205-2 Communication and training on anticorruption policies and procedures in the organization

205-3 Confirmed cases of corruption and actions taken

206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices

207-1 Approach to tax

207-2 Tax governance, control, and risk management

207-3 Stakeholder engagement and management of concerns related to tax

207-4 Country-by-country reporting

301-1 Raw materials/materials used by weight and volume

302-1 Energy consumption by the organization, taking into account the types of raw materials

302-4 Reduction of consumption of energy

303-5 Total water consumption by source

305-1 Total direct (Scope 1) gas emissions

305-2 Total energy indirect (Scope 2) greenhouse gas emissions

305-3 Other indirect (Scope 3) greenhouse gas emissions

305-4 GHG emissions intensity

305-5 Reduction GHG emissions

307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection

308-1 New suppliers that were screened using environmental criteria

401-1 New employee hires and employee turnover

403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

404-1 Average number of hours of training per year per employee

404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs

404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category

405-2 Ratio of basic salary and remuneration of women to men

406-1 Incidents of discrimination and corrective actions taken

414-1 New suppliers that were screened using social criteria

417-1 Internal requirements for product and service information and labeling

417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling

417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications

418-1 Substantiated complaints regarding breaches of client privacy and data loss

419-1 Non-compliance with laws and regulations in the social and economic area

G4-FS15 Policies for the fair design and sale of financial products and services

G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

Respect for human rights and diversity

Employer of first choice

Employee training and development

Aggregated employment data

List of GRIs

102-8 Information on employees and other workers

102-41 Employees subject to collective bargaining agreements

103-2 Approach to management and its components

103-3 Evaluation of the management approach

401-1 New employee hires and employee turnover

403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

404-1 Average number of hours of training per year per employee

404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs

404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category

405-1 Composition of supervisory bodies and employees broken down into employee groups by gender, age and other diversity factors

405-2 Ratio of basic salary and remuneration of women to men

406-1 Incidents of discrimination and corrective actions taken

G4-FS14 Initiatives undertaken to improve access to financial services for disfavored persons

G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

PZU Group's Capital and Dividend Policy

Debt financing of PZU, Bank Pekao and Alior Bank

Financial efficiency

List of GRIs

102-7 Scale of the organization

201-1 Direct economic value generated and distributed (taking into account revenues, operating expenses, employee salaries, subsidies and other investments for communities, retained profits and disbursements for capital owners and state institutions)

Climate change research

The product offer as a response to climate challenges

Disclosure under Regulation (EU) 2020/852 of the European Parliament and of the Council ("Taxonomy")

Direct environmental impact

List of GRIs

103-2 Approach to management and its components

301-1 Raw materials/materials used by weight and volume

302-1 Energy consumption by the organization, taking into account the types of raw materials

302-4 Reduction of consumption of energy

303-5 Total water consumption by source

305-1 Total direct (Scope 1) gas emissions

305-2 Total energy indirect (Scope 2) greenhouse gas emissions

305-3 Other indirect (Scope 3) greenhouse gas emissions

305-4 GHG emissions intensity

305-5 Reduction GHG emissions

307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection

Client at the center of attention

Client experience management

Responsible sales

List of GRIs

103-2 Approach to management and its components

103-3 Evaluation of the management approach

206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices

417-1 Internal requirements for product and service information and labeling

417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling

417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications

419-1 Non-compliance with laws and regulations in the social and economic area

G4-FS15 Policies for the fair design and sale of financial products and services

PZU Group's social commitment

Cultural patronage

Charity

Rules of cooperation with business partners

List of GRIs

102-9 Description of the supply chain

103-2 Approach to management and its components

103-3 Evaluation of the management approach

308-1 New suppliers that were screened using environmental criteria

414-1 New suppliers that were screened using social criteria

Dialogue with the environment

Client experience management

Responsible sales

Employer of first choice

Employee training and development

PZU Group's social commitment

Rules of cooperation with business partners

Direct environmental impact

Strategy 2021-2024 [IIRC]

Key non-financial risks

List of GRIs

102-8 Information on employees and other workers

102-9 Description of the supply chain

102-11 Precautionary Principle or approach

102-12 External initiatives, externally developed economic, environmental and social charters, principles, or other initiatives to which the organization subscribes or which it endorses

102-13 Membership in associations and organizations

102-15 Description of key impacts, opportunities and risks

102-20 Executive-level responsibility for environmental, social and corporate governance topics

102-25 Conflicts of interest

102-40 List of stakeholder groups engaged by the reporting organization

102-41 Employees subject to collective bargaining agreements

102-42 Basis for identification and selection of stakeholders engaged by the organization

102-43 Approach to stakeholder engagement, including the frequency of engagement

102-44 Key issues and concerns raised by stakeholders and the organization’s response, also by reporting them

103-1 Explanation of the material topic and its Boundary

103-2 Approach to management and its components

103-3 Evaluation of the management approach

205-1 Operations assessed for risks related to corruption

205-2 Communication and training on anticorruption policies and procedures in the organization

205-3 Confirmed cases of corruption and actions taken

206-1 Legal steps taken against the organization for anti-competitive behavior, anti-trust, and monopoly practices

207-1 Approach to tax

207-2 Tax governance, control, and risk management

207-3 Stakeholder engagement and management of concerns related to tax

207-4 Country-by-country reporting

301-1 Raw materials/materials used by weight and volume

302-1 Energy consumption by the organization, taking into account the types of raw materials

302-4 Reduction of consumption of energy

303-5 Total water consumption by source

305-1 Total direct (Scope 1) gas emissions

305-2 Total energy indirect (Scope 2) greenhouse gas emissions

305-3 Other indirect (Scope 3) greenhouse gas emissions

305-4 GHG emissions intensity

305-5 Reduction GHG emissions

307-1 Cash value of penalties and total number of non-financial sanctions for non-compliance with the law and/or regulations on environmental protection

308-1 New suppliers that were screened using environmental criteria

401-1 New employee hires and employee turnover

403-2 Rate for injury, occupational diseases, lost days, and absenteeism, and number of work-related fatalities

404-1 Average number of hours of training per year per employee

404-2 Managerial skill development and continuing education programs supporting continuity of employment of employees and transition assistance programs

404-3 Percentage of employees receiving regular performance and career development reviews, by gender and employment category

405-2 Ratio of basic salary and remuneration of women to men

406-1 Incidents of discrimination and corrective actions taken

414-1 New suppliers that were screened using social criteria

417-1 Internal requirements for product and service information and labeling

417-2 Incidents of non-compliance with regulations and voluntary codes for product and service information labeling

417-3 Incidents of non-compliance with regulations and voluntary codes concerning marketing communications

418-1 Substantiated complaints regarding breaches of client privacy and data loss

419-1 Non-compliance with laws and regulations in the social and economic area

G4-FS15 Policies for the fair design and sale of financial products and services

G4-FS16 Initiatives to enhance financial literacy by type of beneficiary

Integrated report 2021

a a a

Ethics and governance

Page tools:

We appreciate that the leader’s role is to set the highest standards for the entire industry.

We discharge this function not only by observing a number of codes but also by working continuously on their improvement. We believe that this is how we can make sagacious changes to contribute to the world that surrounds us.

Section includes: